FAQ

 What is your guarantee?

We truly believe we make some of the best products in the world, and we want to make sure we back that up with a risk-free ironclad 30 day guarantee.

If you don't have a positive experience for any reason, we will do whatever it takes to make sure you are fully satisfied with your purchase.

Please email us at hello@azizilondon.com where our friendly support team is available 24/7/365 to resolve any issues.

 

How can I contact AZIZI. LONDON?

You can email us at hello@tryamika.com where our customer service team is available 24/7 to help you with whatever you need!

 

Do you deliver worldwide?

Yes, we proudly deliver worldwide.

 

Can I change or cancel my order?

As we aim to process orders as fast as possible, you must request any changes/cancellations within 12 hours of ordering. All requests after this time will be denied. Your order can be returned for a full refund after it is received.

 

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX), Apple Pay, Google Pay, and PayPal payments.

 

When will my order be processed?

All orders are handled and shipped out from our warehouse. Please allow extra time for your order to be processed during holidays and sale seasons. We process orders between Monday and Friday. Orders will be processed within 1-3 business days from the order date and shipped the next day after the processing day. Please note that we don't ship on weekends.

 

How long will it take to receive my order?

UPDATE: Please note that due to high demand, orders may take 7-14 days to arrive. Please email us at hello@azizilondon.com with any questions.

Our orders are fulfilled and then delivered to anywhere in the United Kingdom in an average 5-10 days.

 

What if I don't receive my order?

If you don't receive your order within 30 days after delivery, you are eligible for a full refund.

 

Will I be charged with customs and VAT?

The prices displayed on our site are VAT-free in GBP, which means you may be liable to pay for duties and VAT once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

 

How do I return an item?

Please contact us at hello@azizilondon.com to start the return process.

 

What if the item(s) I received are defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

 

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.